Ow can the JW Marriott learn from Ritz Carltons customer satisfaction strategies

This paper should include only DATA and Analysis. It should be filled with secondary sources on how the JW Marriott can learn from Ritz Carltons customer satisfaction strategies. I want the writer to find at least 10 different datas. Examples of data I want are things like Employee Satisfaction statistics, customers survey results, financial repots etc..things that we can compare the Ritz Carlton to the JW Marriott and lead the JW Marriott in learning from Ritz Carltons strategies.