Ow different types of employees perform and deliver the brand to customers in luxury hotels in China

Hello, this is a dissertation proposal, and my instructor provide some journal to read. Plz write mostly based on this journal, and besides you can also use some other professional information if you want.
I written down the summary of the dissertation and also the requirement of the proposal, plz write based on these two things.
If you have any question or problem, plz contact me through email.
Thank you very much.
I am very appreciate about your help!