Ow do customers assess service quality of retailing web sites?
Write an ESSAY on the following:
How do customers assess service quality of retailing web sites?
To write this essay, I expect you to have done a proper literature search on the topic using the Universityas electronic databases such as Ebsco. The essay should cover the following areas:
1) Introduction (setting the context)
2) Literature review
a. summary of information read
b. analysis of information read
Please use standard referencing systems (like the Harvard system)