Ow do you intend to use the skills and knowledge gained from the Public Sector Leadership and Management Institute in your current position?

The LMI program covers the following areas: Governance and Public Policy, Budgeting and performance Management, Conflict Resolution, ethics, Communications and Community Engagement, Decision Making and Change Management. I work for local government and i am about to embark in implementing a Citywide Contact Center, Customer Relationship Management procedures and policies. Please incorporate the following in the paper.