Ow does communication affect operations in chain hotels?

This is a proposal for which i will use for my final dissertation, i will have to upload it on turnitin to check for plagiarism so i need to stress on the fact that it needs to be original and the sources used are accessible. English is not my first language, but i attend an english uni and i can speak fluently. I study Hospitality and the topic needs to relate to it as much as possible.