Ow does online shoppersa behaviour differ from traditional shoppers (see full queation attch on folder)

full quesation attch on folder
investigative study report have 2 tasks
task 1 is How does online shoppersa behaviour differ from traditional shoppers?
task 2 reflective report 500 words
i am attching some folder to get information how to write investigative study report and reflective report. before you start report just let me know you fully understand quesation if you need dates for reflecative report when you start task you can use from march

Referencing Requirements:
harvard style academic books,academic journals,proffessional journals etc