Ppplications: Evaluation of Two Assessment Methods for Selecting Telephone Customer Service Representatives

Use 3 scholarly sources. Please, no plagiarizing.

The questions are from the book Staffing Organizations 8th edition by Herbert G Heneman III, Timothy A Judge, and John Kammeyer-Mueller.
Use this book as one of the references.

Please see attachment with instructions and questions listed. Answer the 3 questions on the last page. I have crossed through the sections that are needed.