Rievance handling between employee and employer in hospitality and tourism industry

Human resource managers around the world rarely agree on the best way to disclipline staff at work. However, this problem which can arise when staff feel that grievances are not being managed approciately will ensure this will continue to occupy a great deal of management time o attention.
In both hospitality and tourism sectors, this is especially controversial as staffs are a key resources. Major problem of seasonality and low pay also contributing to the mix of difficulties facing managers.
You are required to:
Examine contemporary views on grievance management.
Account for the legal standards that operate in any specific environment-either the tourism or hospitality industry.
Idendify a company currently adressing grievance problem at work and evaluate their efforts.