Ritical discussion of benefits and disadvantages of standards to an organization
Journals or texts referenced should be as recent as possible (not later than 2005 or 2004).
Harvard referencing is the required referencing style. References should also include texts by Terry Hill; Johnson, R and Clark, G (2005) Service operations Management (improving service delivery) 2nd ed.; Stevenson, WJ (2006)Operations Management 8th ed. TATA McGraw-Hill