Ritical discussion of benefits and disadvantages of standards to an organization

Journals or texts referenced should be as recent as possible (not later than 2005 or 2004).

Referencing Requirements:
Harvard referencing is the required referencing style. References should also include texts by Terry Hill; Johnson, R and Clark, G (2005) Service operations Management (improving service delivery) 2nd ed.; Stevenson, WJ (2006)Operations Management 8th ed. TATA McGraw-Hill