RITICAL EVALUATION OF HAND HELD ELECTRONIC FEEDBACK DEVICES

Hello,

I want the LITERATURE REVIEW OF THE DISSERTION

Regards
Mike



CRITICAL EVALUATION OF HAND HELD ELECTRONIC FEEDBACK DEVICES:
There has been a massive rise in the usage of hand held electronic devices to capture client experience in the public sector, especially the National Health Service (NHS).

This project aims to develop an understanding of whether these devices are effective means of capturing clients and staff experiences.

Outline of tasks within the project include:
” Review literature of current practices and usage of hand held electronic devices that aim to capture patient satisfaction
” Real-time improvements that have been adopted as a result of using these devices.
” How the usage of these devices contribute to the improvement of NHS management.



NOTE:
Examples of such devices can be found at crtviewpoint.com, digivey.com, drfosterintelligence.co.uk, fizzback.com, kinesissurvey.com, opinionmeter.com