Ritically discuss the work and skills involved in front-line jobs and the extent to which these skills are controlled

Essay title
a?Critically discuss the work and skills involved in front-line jobs and the extent to which these skills are controlleda?. Use empirical examples to support your answer.

Please follow the guideline.
1. Introduction and conclusion should be between 250 300 words and the assay should 3000 words or -or + 10%.
2. You should use the selected resources which recommended by the tutor and be more 10 references.
3. No need to use online or additional resources a part from the selected resources.
4. The reference should include page number after the year of publication example (John, 2011.234). 234 is the page numbers.

i  Introduction (250 to 300 words)
Meaning and importance of skills and front--a?line work.
Essay content/structure.
i  Main body
Theory: skills (open systems perspective), skills & work organisation (skilling debate & control), link to front--a?line work
Evidence from empirical studies on front--a?line work
i  Main body (idea on structure)
Theory; empirical studies (focus on one front--a?line job and draw evidence from different studies or focus on maximum two different types of front--a? line job and make comparisons); discussion.
i  Conclusions (250 to 300 words)
A critical concluding remark to the essay title.

Answer in no more than 3,000 words: