USTOMER CARE AND ROLE OF THE OVERSEAS REPRESENTIVE

The rationale behind the research, ie why is it of interest and to whom.
The research questions
The Aim
The objectives (these must be measurable).
A short literature review that identifies the key concepts to be included and explore in your dissertation.
The methodology that you will use for your dissertation and justification for your choice of method.
A reference list of 10 key sources including academic texts, journals and website.
The ethics approval form.

Referencing Requirements:
Bell,J.(2005) Doing Your Research Project:A Guide for First Time Researchers in Education and Social Science, 4th ed. Buckingham: Open University Press

Blaxter,L.Hughes,C & Tight, M. (2001) How to Research, 2 ed. Philadelphia:Open University Press

Brannen,J. (2005)Mixing Methods:Qualitative and Quantitative Research Aldershot: Avebury,

Cresswell, J.W (2003)Reasearch Design, Qualitative,and mixed Methods Approaches. 2nd ed. London; Sage Publications,Inc.

Davies M.B (2007) Doing seccessful Research Project. Buckingham: New York: Palgrave/Macmillian.

Denscombe, M. (2000) The Research Guide for small scale social Research Projects. Philadelphia: Open University Press