Ustomer comparision Kohls vs. Home Depot

A comparision between the 2 companies customer service practices, target market, management and the direct finanical results. Home Depot has recently come under heavy fire for loss in earnings due to decreased levels of customer service. Additionally Kohls has lead the way in unique shopping gaining market share and increasing sales. The paper should focus around the differences in the 2 companies corporate startegies and long term planes. Finally a look into the market segment including retialers such as Target and Wal-Mart.