Ustomer Satisfaction and Market Segmentation of Mass Transit Railway (MTR) Corporation Limited

A market research in itself is enough to make a masteras dissertation. It can be done but you need a clear theoretical underpinning. In this case you are particularly interested in management style a so this will need to be discussed strongly in your literature review. You need to explain / justify why this is of particular relevance when dealing with customers from different cultural backgrounds. Start by looking for literature that covers these issues. Look also into the literature that specialises on railway management to see if there is useful material there.