Ustomer Service-Are You Listening-discussion
Listening is a vital part of communication, especially in customer service. Unfortunately many businesses do not take the time to listen to their customers. For this discussion, describe a time when you felt like you were not being listened to and, as a result, your needs were not being met. How did this make you feel? How did you react? Based on your experience, what are some practical things you would recommend that businesses implement to improve the listening skills of employees when communicating with customers? Keep answer to 15-20 sentences.