USTOMER SERVICE IN THE BANKING INDUSTRY IN SCOTLAND

PLEASE I WOULD LIKE THE CHAPTER ONE TO BE UP TO 1,000 WORDS WITH AN ABSTRACT, THEN INTRODUCTION AND OTHER BASIC CONTENTS.( STARTING WITH THE DEFINITION OF CUSTOMER SERVICE, WHAT CONSTITUTES EXCELLENT CUSTOMER SERVICE. THEN HOW DOES IT VARY IN THE DIFFERENT SECTORS(AIRLINE BARBING HOSPITALITY ETC), ARE THESE ANY SIMILIARITIES OR THE CONCEPT IS DIFFERENT IN THESE SECTORS. I WOULD LIKE THESE ISSUES TO BE BRIEF. THEN THE RESEARCH AIMS/OBJECTIVES SHOULD CENTRE AROUND THE CUSTOMER AND THEIR PERCEPTIONS OF CUSTOMER SERVICE.
THE CHAPTER TWO I WOULD LIKE THAT A CRITICAL EXAMINATION OF CUSTOMER SERVICE”, THAT IS WHAT HAVE WRITERS SAID AND WHAT HAS NOT BEEN SAID, AND IF ITS A CONCEPT THAT IS BASED ON THEORY OR IS IT PRACTICAL TODAY. AN INDEPTH LOOK INTO CUSTOMER SERVICE IN THE BANKING INDUSTRY IN SCOTLAND WITH DIAGRAMS AND VIEWS OF SCHOLARS AND PROFESSIONALS.
WITH REFERENCES FROM BANKING JOURNALS, REVIEWS AND SOME REFERENCES FROM THIS BOOK(, Sturdy, A (ed) (2001) Customer Service: Empowerment and Entrapment, Palgrave). THE CHAPTER TWO SUMMING UP TO 4,000 WORDS. I WOULD BE GRATEFUL IF YOU CAN HELP ME.