Word report on the organisational culture of xyz company using Edgar Schiens Theory.
write a report on the organisational culture of xyz company using edgar schiens theory, the organisation should be primary servise orientation , interview two people in the organisation one must interact with customers on a regular basis and the other must be a manager. identify the main cultural issue you are going to analyse. identify the differencies,simillarities and the difference facing this two employees within the organisation, how the organisation manages his employees and the process to ensure succesful service delivery and customer satisfaction. using edgar schiens theory analyse the impact of these issues on the organisation and how the application of these concepts increases understanding. provide a clear and logical demonstration on how the problems can be understood and resolved. identify causes of the problems and recomend practical solutions to the problems and finally build a conclusion that provides rationale for the importance of studying and understanding behaviour topics in service organisations.